What is Loyal-n-Save?

Think of Loyal-n-Save as your very own virtual shopping mall. Multiple stores are housed under Loyal-n-Save, allowing you to add your favorite participating retailers, pick and choose what deals you want to participate in, and earn unique rewards.

Loyal-n-Save also gives you the opportunity to earn even more than traditional loyalty programs. Refer your friends, and every time they make a purchase, you’ll earn reward tokens too.

How do I join Loyal-n-Save?

There are multiple ways to join! You can go to loyalnsave.com and click Sign Up/Register. You can also sign up in a participating store just by scanning your driver’s license. (Make sure you provide a valid email address or phone number so that you can change your temporary password.) Once you log on, add stores and sign up for deals to start earning and saving.

How will you use my information?

We respect your privacy. We won’t spam you with emails or sell your information. You can choose to opt into emails that showcase deals, savings, and earnings. If you have more questions, you can always visit our  PRIVACY POLICY.

How do I earn reward tokens?

Each time you make a purchase, you earn reward tokens; it’s that easy! You can earn bonus rewards for completing and participating in store deals, and you can earn even more reward tokens by adding friends and family to your store’s team.

How do I redeem my reward tokens?

Each reward token balance is different for each individual store. When you’ve accumulated at least 1,000 reward tokens, you have the option to convert your reward tokens into a dollar balance. Every 1,000 reward tokens = $1. Use this money to purchase items at that store or in their online Swag Shop.

How do I participate in store deals?

When you add a store to "My Stores," click their storefront to view their deals that you can save and earn rewards on. Simply make a purchase based on that deal and enjoy the earnings! Each store can choose to set an expiration date on their deals, so be sure to take advantage of the savings and earnings on your favorite items.

What are the rewards?

Each store sets up its own deals and rewards. To find out what each store is offering, check out their storefront and ongoing deals. This can be anything from reward tokens to coupons or promotional items. Every 1,000 reward tokens = $1 in cash redemption value.

Do my rewards expire?

Coupons and deals can be set by the store to expire. However, reward tokens never expire. If your account is inactive for more than a store’s allowed time, your profile will be put on "hold" and you will stop accruing reward tokens from your teammate's purchases. Once you make a purchase with your Loyal-n-Save account, your profile will be reactivated, and your existing token balance will still be there. Please see each store’s Terms for more details.

What are teams?

Teams are the friends and family that you refer to each individual store. The people you refer directly will be put in your first tier. When your first tier recruits friends of their own, those recruited members will become your second tier. When your second tier refers to their friends, those recruitments will become your third tier, and so on and so forth. All the way down to five tiers, you’ll earn a percentage* of everyone’s reward tokens made at that particular store.

*Percentages are determined by each individual store.

How do I refer my friends to join my team?

Each store provides you with your own unique referral code. When you go to a store’s page on the Loyal-n-Save app or website, you’ll find a “Share” icon option that you can then send to your friends and family. Each person you refer will be added to your team at that store.

What if someone on my team stops using Loyal-n-Save?

Inactivity policies are determined by each individual store and will vary. Generally, if someone on your team hasn’t made a purchase in a certain amount of time, their account will be put on "hold" and they will be removed from the tier. Members in the tiers below them will move up a level and start earning a larger percentage. If the user on hold reactivates their account by making a purchase, they will be put back into their original tier, and the other members will move back down. Please see each store’s Terms for details.

Why aren’t my reward tokens converting into a dollar balance?

Reward tokens can only be converted in sets of 1,000. If you have less than 1,000 reward tokens in your store’s balance, you will have to wait until you meet the threshold to convert. If you have over 1,000 and the reward tokens are still not converting or are converting incorrectly, please contact Customer Support at support@loyalnsave.com

How long does it take for reward tokens to be credited to my account?

Reward tokens should be instantly reflected in your account right after your purchase. Please allow up to a week (7 days) for your reward tokens to show up. If your reward tokens are still not there after that time period, please email us at  support@loyalnsave.com

What happens to my reward tokens if I return a purchase I got reward tokens for?

If the store participates in returns and you already gained reward tokens for the item, those reward tokens will be subtracted from your token balance and your teammate's balances at that store. Please see each store’s Terms for details on returns and exchanges.

Does my membership ever expire?

While your membership never officially expires, your account may go inactive after a certain amount of time of non-engagement. That time period is determined by each individual store. After that time period, you will stop earning reward tokens from friends' purchases, and you will lose your spot in the team tier. Once you make a purchase at that store, your account will become active again, and you’ll continue earning reward tokens from your teammates as if you never left. Please see each store’s Terms for more details.

Can my membership be revoked?

Your membership may be revoked by Loyal-n-Save, in its sole discretion, at any time. Any abuse of the Program; failure to follow any of these Terms; misrepresentation; or conduct that may be detrimental to Loyal-n-Save or our interests may result in the revocation of your membership and make you ineligible for further participation in the program. If in Loyal-n-Save’s sole discretion, we suspect fraud, misrepresentation, abuse, or violation of these Terms, we also have the right to take appropriate legal action.

How do I update my member account information?

To update your information, go to loyalnsave.com and sign in, or go to the Loyal-n-Save app, click on your profile picture or "My Account," and choose "Edit Profile."

What happens if I forget my password?

If you have forgotten your password, go to loyalnsave.com or the mobile app and click "Forgot My Password.” You’ll be prompted to change your password via the email you provided.

How do I terminate/cancel my Loyal-n-Save membership?

If you decide you no longer want to be part of the Program, you may cancel your membership at any time by contacting us at  support@loyalnsave.com. Your email must specify your name, address, phone number, and email address associated with your account, and confirm that you wish to be removed from the program. It may take up to 7 business days for your cancellation to be completed.

Still have questions? Contact Customer Service via email M-F 8am-5pm at  support@loyalnsave.com